Transparency and Trust in Your Romantic Journey
Last Updated: October 20, 2025
Last Updated: October 20, 2025
This Privacy Policy (the "Policy") describes how Uniteque Limited (and its affiliates, collectively "Soulmate," "Soulmate Interactive," "we," "us," or "our") collects, uses, discloses, stores, and otherwise processes information (including personal data) about users ("you," "your," or "User") in connection with your access to and use of our website https://www.soulmateinteractive.com and our mobile application "Soulmate: Stories with Choices" (for iOS, Android, or other platforms) (together, the "Services").
By accessing or using the Services, you agree that you have read, understood, and consent to the practices described in this Policy. If you do not agree with any part of this Policy, you should not use the Services or you should discontinue use.
If you have any questions, or believe your concerns are not addressed here, please contact us at support@soulmateinteractive.com.
When you register for or use the Services (e.g. create an account, fill out your profile, participate in chats, forums, contests or promotions, contact customer support), we collect information you knowingly provide, which may include:
When you use the Services, we (and third parties acting on our behalf) automatically collect certain usage and device information through standard technologies such as cookies, SDKs, log files, and beacons, including:
We may also combine or correlate these data with data you provide to us (or that we obtain from third parties) to enhance, analyze, or improve the Services, or to make inferences regarding your preferences, characteristics, behavior, and aptitudes for personalization purposes.
We and our partners use cookies, local storage, SDKs, web beacons, and similar tracking technologies to (i) recognize your device or browser, (ii) remember your preferences, (iii) analyze use of the Services, and (iv) support advertising and measurement.
We honor applicable device-level privacy settings such as 'Limit Ad Tracking' or 'App Tracking Transparency' (ATT) on iOS.
To provide personalized advertising, we (or our advertising partners) may use your device identifiers, IP address, regional data, and other usage signals, subject to your consent or applicable law, to:
These activities may be performed by third-party advertisers or ad networks, who may collect or infer data about your interests and preferences. We encourage you to review their privacy policies. We currently integrate with:
You can limit tracking by resetting your advertising ID via your device settings or using opt-out tools provided by Apple, Google, or Windows. Note: opting out does not stop all ads, but may reduce personalization.
We use internal and third-party analytics (e.g., Google Analytics, Firebase, Facebook Analytics) to understand how you use our Services, monitor performance, and derive insights for improvements.
In addition, we integrate certain Firebase and Google SDKs for core functionality and analytics, including Firebase Authentication, Firestore, Functions, Messaging, Storage, and Google Mobile Ads SDK.
These SDKs may collect device identifiers and usage information as described in their respective privacy policies: https://firebase.google.com/support/privacy
We process the information we collect for the following purposes:
We will only send push notifications with your prior consent and in accordance with your device settings. You can disable push notifications at any time in your device settings without affecting core app functionality.
Push notifications are provided via Firebase Cloud Messaging (Google) and Apple Push Notification Service (APNs).
Under applicable law, we will retain your data only as long as necessary for the above purposes, subject to legal or contractual retention obligations.
We will not share your personal data except in the situations described below (or where you explicitly consent):
Whenever we share data with third parties, we require them to comply with applicable privacy and security standards.
Your information may be processed and stored in jurisdictions outside your country of residence (e.g., the United States, Hong Kong, or other locations).
Some of these jurisdictions may not provide the same level of data protection as your home country, but we implement strict security and legal safeguards to protect your personal data.
Where applicable, we use transfer mechanisms recognized under applicable law — such as the EU Standard Contractual Clauses (SCCs), Binding Corporate Rules, or other lawful frameworks — to ensure that your data remains protected.
We continuously review and enhance our safeguards to meet evolving privacy and data protection requirements worldwide.
We retain your personal information for as long as required to fulfill the purposes set forth in this Policy, or as necessary to comply with legal obligations, resolve disputes, enforce agreements, or for legitimate business purposes.
If you deactivate or delete your account, we will generally delete or anonymize your data within a commercially reasonable timeframe, except to the extent we must retain certain information for legal, tax, audit, or fraud prevention purposes.
You may request deletion, access, correction, or export of your personal data by contacting support@soulmateinteractive.com. Where required by law, we will accommodate such requests subject to verification and legal constraints.
We adopt reasonable technical and organizational measures intended to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption, access controls, network security, intrusion detection, and other security practices.
However, no method of transmission over the Internet or storage is completely secure. We cannot guarantee absolute security. In the event of a data breach affecting your personal data, we will notify you and any relevant regulatory authority as required by law without undue delay.
We also require any third-party service providers who process data on our behalf to implement adequate security measures and restrict access to only what is necessary.
Our Services are intended for users aged 17 and above.
We do not knowingly collect, use, or disclose personal information from children under 13 years of age.
If we become aware that a child under 13 has provided personal information to us, we will delete such information immediately.
For users aged 13 to 17, we recommend that you use the App with parental or guardian consent. By using our Services, you confirm that you have obtained such consent where required by law.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@soulmateinteractive.com, and we will promptly take appropriate action.
Depending on your jurisdiction, you may have the following rights:
To exercise these rights, contact us at support@soulmateinteractive.com. We may require identity verification before honoring requests, which may include successful login to your account or matching sufficient information you provide to the information we maintain about you. You do not need to have an account to submit a request, but if we are unable to verify your identity, we may not be able to fulfill certain requests (such as providing specific pieces of personal information). In certain cases, we may decline a request (e.g. for legal reasons or where we need to retain data for fraud prevention or compliance).
If you are resident in the EU, EEA, UK, or Switzerland, you also have the right to lodge a complaint with your local data protection authority.
If you reside in California, you are afforded certain additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This section supplements the above:
To make a verifiable consumer request, contact support@soulmateinteractive.com. We will respond as required under applicable law.
If you are a resident of the EEA, UK, or Switzerland, the following additional terms apply:
We may update this Privacy Policy from time to time to reflect changes in practices, new features, or legal requirements. If there is a material change, we will notify you in advance (e.g. via email or in-app notice) before it becomes effective, and update the "Last Updated" date above. We encourage you to review this Policy periodically. Your continued use of the Services after the effective date constitutes your acceptance of the updated Policy.
Uniteque Limited
Rm D07, 8/F Kai Tak Fty Building
No. 99 King Fuk Street
San Po Kong, Hong Kong
Email: support@soulmateinteractive.com
For privacy-related questions: support@soulmateinteractive.com
Last Updated: October 20, 2025
Last Updated: October 20, 2025
THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE DISPUTE RESOLUTION SECTION BELOW. PLEASE READ IT CAREFULLY.
These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you") and Uniteque Limited ("Company", "Soulmate", "Soulmate Interactive", "we", "us", "our"), governing your access to and use of the "Soulmate: Stories with Choices" mobile application, related websites, services, content, and features (collectively, the "Service").
By accessing or using the Service, you acknowledge and affirm that you:
Your use of the Service constitutes your acceptance of these Terms. If you do not agree to these Terms, you may not access or use the Service. Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of your information as described therein.
We reserve the right, at our sole discretion, to change, modify, or otherwise alter these Terms at any time. We will provide notice of material changes by posting the updated Terms within the Service and/or sending a notification to the email address associated with your account. Such modifications shall become effective upon posting. Your continued use of the Service following the posting of changes will constitute your acceptance of such changes.
We further reserve the right to add, change, suspend, or discontinue any aspect of the Service at any time, without notice and without liability, except as may be expressly provided otherwise in these Terms regarding paid subscriptions.
For the purposes of these Terms, "in writing" includes communication via email. We will primarily contact you via the email address associated with your account. You are responsible for ensuring your email address is current and active.
3.1. Account Creation. To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2. Account Accuracy. Provision of false, inaccurate, or misleading information may result in the immediate suspension or termination of your account.
3.3. One Account Per Device. You are limited to one account per device. You may not create multiple accounts to exploit the Service or circumvent penalties.
3.4. Account Transfer and Sale. You may not sell, trade, rent, or otherwise transfer your account to any other party. You may transfer your account to a new device only through the official account transfer functionality provided within the Service, and you must be the legitimate owner of both devices.
3.5. Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@soulmateinteractive.com of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.
4.1. License Grant. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial use on a single authorized device.
4.5. Prohibited Uses. You may not use the Service for any purpose not expressly permitted by these Terms. You may not copy, modify, distribute, license, sell, transfer, publicly display, perform, transmit, reverse engineer, or otherwise exploit any part of the Service without our prior written consent. No implied licenses are granted under these Terms.
5.1. Ownership. The Service, including all content, features, graphics, code, user interfaces, virtual items, "look and feel," data compilations, and all intellectual property rights therein (collectively, "Service Materials"), are owned by Uniteque Limited, its licensors, or other providers and are protected by international copyright, trademark, patent, and other intellectual property laws. Your download of Service Materials or purchase of virtual currency/items does not confer any ownership rights.
5.2. Trademarks. "Uniteque Limited," "Soulmate Interactive," "Soulmate," and all related logos are trademarks of Uniteque Limited. You may not use these trademarks without our prior written permission.
5.3. Feedback. Any feedback, comments, or suggestions you provide regarding the Service is voluntary, and we may use such feedback without any obligation or compensation to you. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate your feedback into our services.
6.1. Definition. "User Content" means any content that you submit, post, upload, or distribute on or through the Service. Please note that any personal information included in User Content will be processed in accordance with our Privacy Policy.
6.2. Your Responsibilities. You are solely responsible for Your Content. By submitting Your Content, you represent and warrant that: (i) it is original to you or you have all necessary rights and licenses to submit it and grant the licenses herein; (ii) it does not infringe any third-party rights, including intellectual property and privacy rights; and (iii) it complies with this Agreement and all applicable laws.
6.3. License to Us. You retain ownership of Your Content. However, by submitting Your Content, you grant Uniteque Limited a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license (with the right to sublicense) to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display Your Content in connection with operating, providing, and improving the Service. This license includes the right to use your account name, likeness, and persona in connection with Your Content.
6.4. Our Rights. We are not obligated to host or display any User Content. We reserve the right, but are not obligated, to monitor, pre-screen, reject, remove, or disable access to any User Content at our sole discretion for any or no reason, without notice. We assume no responsibility for User Content.
6.5. Moral Rights Waiver. To the extent permissible by law, you waive any and all moral rights you may have in Your Content.
6.6. Post-Termination. Upon termination of your account, we may permanently delete Your Content. We have no obligation to return it to you.
You agree not to use the Service to:
A breach of this provision may constitute a criminal offense, and we will report any such breach to the relevant law enforcement authorities and cooperate with them.
We respect intellectual property rights and require our users to do the same. Our policy is to respond to clear notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA").
If you believe your work has been copied in a way that constitutes copyright infringement, please provide our designated Copyright Agent with a written notice containing the following:
Our Designated Copyright Agent for notice of claims of infringement is:
Legal Department, c/o Uniteque Limited, Rm D07,8/F Kai Tak Fty Building No. 99 King Fuk Street San Po Kong, Hong Kong,
Email: copyright@soulmateinteractive.com
If you believe your content was wrongly removed due to a mistake or misidentification, you may submit a counter-notification as outlined in the DMCA. Knowingly materially misrepresenting that material is infringing may subject you to liability for damages.
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. UNITEQUE LIMITED, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS (THE "UNITEQUE PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
THE UNITEQUE PARTIES MAKE NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS; (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (IV) THE QUALITY OF ANY CONTENT OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE UNITEQUE PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
IN NO EVENT SHALL THE TOTAL LIABILITY OF THE UNITEQUE PARTIES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID TO UNITEQUE LIMITED IN THE LAST TWELVE (12) MONTHS, OR FIFTY US DOLLARS ($50.00), WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, THE LIABILITY OF THE UNITEQUE PARTIES WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM NEGLIGENCE, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
You agree to defend, indemnify, and hold harmless the Uniteque Parties from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt (including reasonable attorney's fees) arising from: (a) your use of and access to the Service; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any claim that Your Content caused damage to a third party.
12.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
12.2. Informal Resolution. We encourage you to contact us at support@soulmateinteractive.com to resolve any dispute informally before initiating a formal proceeding.
12.3. Binding Arbitration. For any claim, dispute, or controversy (except those specifically exempted below) arising out of or relating to these Terms or your use of the Service, you and Uniteque Limited agree to resolve it through final and binding arbitration. The arbitration will be conducted by a single arbitrator in accordance with the rules of the Hong Kong International Arbitration Centre (HKIAC). The seat of arbitration shall be Hong Kong. However, if you are a consumer resident in the EU, you may bring your claim in your country of residence under applicable mandatory consumer protection laws. For users residing outside the EU/EEA, arbitration proceedings shall be conducted in Hong Kong under the laws of England and Wales.
12.4. No Class Actions. You may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.
12.5. Exceptions. This arbitration agreement does not preclude either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.
12.6. Court Venue. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Service that is not subject to arbitration shall be instituted exclusively in the courts of England and Wales. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
13.1. You may terminate these Terms by closing your account and ceasing all use of the Service.
13.2. We may suspend or terminate your account or your access to the Service at any time for any reason, with or without notice. Termination may result in the forfeiture of all data, Virtual Currency, and Virtual Items associated with your account. We are not liable for any loss resulting from termination.
13.3. Sections 5 (Intellectual Property), 6.3-6.6 (User Content Licenses), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 12 (Governing Law & Dispute Resolution), and 14 (Miscellaneous) shall survive any termination of these Terms.
14.1. Entire Agreement. These Terms constitute the entire agreement between you and Uniteque Limited regarding the Service.
14.2. Severability. If any provision of these Terms is deemed invalid, the remaining provisions will remain in full force and effect.
14.3. Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights freely.
14.4. No Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
14.5. Force Majeure. We are not liable for any failure to perform due to causes beyond our reasonable control.
14.6. Third-Party Rights. A person who is not a party to this agreement shall have no right to enforce any of its terms.
If you provide Uniteque Limited with comments, suggestions, or feedback about, or in connection with, the Service (collectively, "Feedback"), you agree that such Feedback shall be the exclusive property of Uniteque Limited, and you hereby assign all rights, title, and interest in and to such Feedback to Uniteque Limited. You agree that unless otherwise prohibited by law, Uniteque Limited may use, sell, disclose, and otherwise exploit the Feedback in any way and for any purpose, without restriction and without compensation to you.
Uniteque Limited reserves the absolute right, at any time and at its sole discretion, to manage, regulate, control, modify, or eliminate Virtual Currency and/or Virtual Goods as it sees fit, and Uniteque Limited shall have no liability to you or any third party for the exercise of such rights. You agree that all sales of Virtual Currency and Virtual Goods are final and, except as determined by Uniteque Limited in its sole and absolute discretion, non-refundable. You acknowledge and agree that upon termination of these Terms of Use, your Account or the Service for any reason, including upon Uniteque Limited's discontinuation of the Service or applicable portion thereof for any reason, all Virtual Currency and Virtual Goods will be forfeited by you, and Uniteque Limited will have no liability to you in connection therewith.
Subject to these Terms, Uniteque Limited agrees to grant you a limited, revocable, non-exclusive, non-transferable license to post your personal Account profile information, such as your achievements in applications that make up part of the Service, and such other Service Materials as Uniteque Limited may authorize in writing, for non-commercial purposes only and only on your personal website or on a third-party website that permits posting of such content at the direction of users, provided that such third-party website: (i) is not a commercial competitor of Uniteque Limited, (ii) does not criticize, or take other actions that could reasonably be expected to result in harm to, Uniteque Limited, (iii) does not obtain any rights to such posted content other than a non-exclusive license to post it at your direction, (iv) does not charge for access to such content and does not associate products, services or advertising with such content, and (v) together with all websites to which it links, complies with all applicable laws, does not in any way threaten or violate the intellectual property or other rights of any kind of any third party and does not host, post, publish, distribute, disseminate or facilitate any content that, if User Content posted on the Service, would violate these Terms.
The foregoing license is expressly conditioned on your accompanying each such posting with both (i) a link to http://www.soulmateinteractive.com and (ii) the statement "Copyright Uniteque Limited All Rights Reserved. Used With Permission." on every page on which the posting appears.
Uniteque Limited agrees to grant you a non-exclusive, limited license, revocable at Uniteque Limited's discretion, for you to link to Uniteque Limited's home page from any Authorized Website. You may not display the Service or any portion thereof in frames or "in-line links" without express written permission from Uniteque Limited.
Portions of the Service may be subject to United States export controls. You agree to comply with such export controls, as well as similar such controls in any applicable jurisdiction. Without limiting the foregoing, you agree that no software from the Service may be downloaded, exported, or re-exported (i) into (or to a national or resident of) Cuba, Iraq, North Korea, Iran, Syria, or any other country to which the United States has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading any software or applicable portion of the Service, you represent and warrant that you are not located in, under the control of, or a national or resident of, any such country or on any such list.
If you have any questions or concerns regarding these Terms, please contact us at:
© 2026 Uniteque Limited. All rights reserved.
Soulmate: Stories with Choices, all related characters, storylines, artwork, and content are trademarks and copyrights of Uniteque Limited.
You may not:
For licensing inquiries, contact: support@soulmateinteractive.com
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When referencing our work in reviews, articles, or other media, please include:
Last Updated: January 9, 2026
Last Updated: January 9, 2026
This document was last updated on January 9, 2026. Please check back regularly for updates.